Preparing for Hybrid & Electric Vehicle Servicing

Quality and Reliability: Bosch has a long-standing reputation for producing high-quality and reliable parts. Their components are engineered and factory-tested to ensure they meet stringent performance standards.
Innovation and Technology: Bosch has been at the forefront of automotive innovation for over a century. They have pioneered many technologies that are now industry standards, such as electronic fuel injection systems.
Original Equipment Manufacturer (OEM): Bosch is a trusted OEM for many car manufacturers. This means that Bosch parts are often the same as the original parts installed in vehicles at the factory, ensuring compatibility and performance.

Global Presence and Testing: Bosch operates multiple proving grounds worldwide, allowing them to test their parts under various conditions to ensure durability and performance.
Comprehensive Range: Bosch offers a wide range of automotive parts, from spark plugs to braking systems, making them a one-stop shop for many car manufacturers.
These factors contribute to Bosch’s strong reputation and the widespread recommendation of their parts by car manufacturers.
Is there a specific Bosch part you’re interested in learning more about?

When we cannot obtain Boch parts for our repairs, we often purchase the correct parts directly from the OEMs. Unfortunately, these parts come with a price and often must be shipped from overseas. That’s why we source parts from local and imported after-market manufacturers. However, we only deal with RMI-approved part distributors to ensure that the parts we install are guaranteed by the supplier.

Motor oils are graded by four different institutions, each focusing on different aspects of oil suitability for modern cars.
SAE: Focuses on viscosity and temperature performance.
API: Focuses on overall performance and engine protection.
ACEA: Focuses on European standards, emissions, and specific engine requirements.
ILSAC: Focuses on fuel economy, emissions on modern engines.

Therefore, selecting the correct viscosity of oils does not mean the oil is suitable for your car. Specifications testing engine protection, emission requirements, specific engine requirements and suitability for catalytic converters must be taken into consideration.

Kohler Motors operates with data provided by ESI {tronic} and AutoManage. AutoManage provides service details for 95% of cars on South African roads, using data received from car manufacturers and the oil companies. Rest assured; with us, your engine gets the correct oil, the oil specified for your car.

If you’re unhappy with your car repaired or serviced with us, you have a few options to address the issue:

·      Complaint to us: Start by discussing the problem directly with one of our directors. Sometimes, issues can be resolved through direct communication.
·      Robert Bosch Head office
Kohler Motors is a franchise of Robert Bosch (Pty)LTD, and they are actively involved in promoting the franchise and ensure that franchisees adhere to a strict code of conduct. Any complaints can be directly reported to the regional head-office in Cape Town.
·      Retail Motor Industry Organisation (RMI): If the issue is not resolved, you can approach the RMI. They offer a mediation process to help resolve disputes between consumers and RMI-accredited service providers. You can download the complaint referral form from their website and submit it with all supporting evidence. We will adhere to any recommendation from the RMI.
·      Motor Industry Ombudsman of South Africa (MIOSA): If you are still not satisfied, you can contact MIOSA. They manage consumer complaints through a process of adjudication. You can submit a complaint online, via email. We will adhere to any ruling from the MOSA.
·      If you still have not resolved the issue you can lodge a claim with the small claims court.
The Small Claims Court in South Africa is designed to resolve civil disputes quickly and affordably, without the need for a lawyer. Here are some key points:
Claim Limit: You can claim up to R20,000
No Lawyers Needed: You represent yourself in the Small Claims Court.
Languages: All official languages can be used
Steps to Follow:
Contact us (Opposing Party): Try to resolve the issue directly.
Write a Letter of Demand: If unresolved, send a letter of demand to us, giving us 14 days to settle the claim.
Visit the Clerk of the Court: If the claim is not settled, go to the Small Claims Court with your letter of demand and any supporting documents.
Summons: The clerk will help you prepare a summons to be delivered to Kohler Motors.
Court Date: Attend the court hearing with proof that the summons was delivered.
For more detailed information, you can visit the official Small Claims Court website.

The guarantees for friction materials like clutches, brake pads, brake discs, brake shoes and clutch plates, are the same as on other parts except that wear and tear (such on pads, discs, linings) reduction of the thickness of the friction part is not included.

The proper installation and maintenance play a crucial role in the longevity and performance of these components. We guarantee the proper installation and that the parts have no manufacturing defects.

We are working with the following Fleet management companies:

• ABSA Fleet Management
• NedFleed Management
• Standard Bank Fleet Management
• Wesbank Fleet Management
• RCS Credit Card
• RT46 Government Motor Transport & SAPS

And the following warranty insurance companies:

• AA Warranties
• Auto&General
• BidVest
• Discovery
• GuardRisk
• Generic Insurance
• Innovation
• M- Sure
• Motorite
• MotorVaps
• My-Sure
• OUTsurance
• Warranty Solutions
• WheelsAssist

If you deal with a warranty insurance company or fleet Management provider, please let us know, and we will get listed with your deal partner.

Why can we not buy parts for a customer's vehicle when the car is not in our workshop?

We require deposits when a part must be bought for repair, and the car does not remain in our workshop; the customer is requested to pay the full cost price of the part. The reason for this:

Parts supplied by agents are often not returnable.

The customer may not return for the repair.

Deposits may also be requested if the customer needs an expensive repair for a car, and the repair cost comes close to the value of the vehicle. This also applies for cars remaining in our workshop.

In the event of a prepayment or deposit being made, we provide a 

receipt on AutoManage, which details the value of the payment made and the exact nature of the product and/or services that this payment relates to.

Deposits are only returned to the customer when the part cannot be sourced, or a wrong part is supplied.

Why we cannot buy parts for a customer vehicle, when the car is not in our workshop.

Deposits are required by us when a part must be bought for a repair and the car does not remain in our workshop, the customer is requested to pay the full cost price of the part. The reason for this:

• Parts supplied by agents are often not returnable.
• Customer may not return for the repair.
• Deposits may also be requested if the customer needs an expensive repair for a car, and the repair cost comes closed to the value of the vehicle. This also applies for cars remaining in our workshop.

In the event of a prepayment or deposit being made, we provide a receipt on AutoManage, which details the value of the payment made and the exact nature of the product and/or services that this payment relates to.